Last updated: September 2026
Possh Luxury Concierge LTD respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect when you use our website or services, why we collect it, how we use it and the rights you may have in relation to your personal data.
1. Who We Are
This website is operated by Possh Luxury Concierge LTD, a London-based luxury concierge and personal shopping company serving clients in the United Kingdom and internationally.
Our website is: posshluxury.co.uk
For privacy-related enquiries, you can contact us at:
Email: poshluxurysoluade@gmail.com
Telephone/WhatsApp: +44 7783 719829
Instagram: @posshluxury.concierge
2. Information We Collect
Depending on how you interact with us, we may collect personal information including:
- Your name
- Email address
- Telephone or WhatsApp number
- Delivery or billing address
- Information submitted through our contact or enquiry forms
- Details about products or services you are interested in
- Product photographs, names, sizes, colours or other information you provide for sourcing requests
- Booking information, including your selected service, preferred date and time
- Information required to arrange delivery or fulfil a concierge service
- Communications you send to us through email, WhatsApp, Instagram or other channels
- Technical information such as your IP address, browser type and information about how you interact with our website
We only aim to collect information that is reasonably necessary to provide our services, respond to enquiries, process bookings or operate our website.
3. How We Collect Your Information
We may collect personal information when you:
- Complete a contact or enquiry form on our website
- Submit a luxury sourcing or personal shopping request
- Book a Shopping Day or other experience
- Contact us through WhatsApp, email, telephone or Instagram
- Purchase or request a product or service
- Provide delivery information
- Communicate with us about an existing booking, order or enquiry
- Browse or interact with our website
4. How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Provide personal shopping and luxury sourcing services
- Manage appointments and Shopping Day bookings
- Communicate with you about your requests, bookings or purchases
- Arrange delivery of sourced products
- Provide personal styling, gifting and other concierge services
- Process or arrange payments where applicable
- Maintain appropriate business and transaction records
- Improve our website and services
- Prevent fraud, misuse and security threats
- Comply with legal, regulatory, tax and accounting obligations
Where required by applicable data protection law, we process your information on an appropriate lawful basis, which may include performing a contract with you, taking steps at your request before entering into a contract, complying with a legal obligation, pursuing our legitimate business interests, or obtaining your consent where required.
5. Booking Information
When you book an experience through our website, we may collect information such as your name, contact details, selected service, appointment date and appointment time.
Our website may use a third-party booking system to manage appointments. Information submitted through the booking system may therefore be processed by the relevant service provider in order to provide the booking functionality.
6. Payments
Where online payment facilities are provided, payments may be processed securely by a third-party payment provider.
We do not intend to directly store your complete payment card details on our website. Payment providers process payment information according to their own privacy and security policies.
Additional information may be retained by us where necessary to maintain transaction, accounting or booking records.
7. Delivery & International Services
Where you purchase or request a sourced product, we may need your name, address, telephone number, email address and other relevant delivery information.
We may share the information necessary to complete delivery with courier, postal, fulfilment or other delivery providers.
For international deliveries, relevant information may also need to be provided to customs authorities or other organisations involved in processing the shipment.
8. WhatsApp, Instagram & Other Communication Services
If you contact Possh Luxury Concierge LTD through WhatsApp, Instagram or another third-party communication platform, your information will also be processed by the provider of that platform according to its own privacy policy.
We recommend reviewing the privacy information provided by those services if you would like to understand how they process your information.
9. Cookies
Our website may use cookies and similar technologies to enable essential website functionality, remember preferences, improve performance and understand how visitors use the website.
Some cookies may also be created by third-party services used on the website, such as booking, security, analytics or embedded-content services.
Where consent is required by applicable law for non-essential cookies, we will seek appropriate consent before using them.
You can also control or delete cookies through your browser settings, although disabling certain cookies may affect how parts of the website function.
10. Embedded Content & Third-Party Websites
Our website may contain links to or content from third-party websites and services, including social media, booking, payment or other service providers.
Third-party websites may collect information about you and use cookies or similar technologies according to their own privacy policies.
Possh Luxury Concierge LTD does not control the privacy practices of independent third-party websites.
11. Who We May Share Your Information With
We do not sell your personal information.
Where necessary to operate our business and provide requested services, information may be shared with appropriate third parties, such as:
- Website hosting and technology providers
- Appointment and booking providers
- Payment processors
- Courier and delivery companies
- Retailers, suppliers or service providers involved in fulfilling your request
- Professional advisers such as accountants or legal advisers
- Government, regulatory or law-enforcement authorities where disclosure is legally required
We aim to disclose only the information reasonably necessary for the relevant purpose.
12. International Data Transfers
As Possh Luxury Concierge LTD serves clients internationally and may use third-party technology or service providers, personal information may in some circumstances be processed outside the United Kingdom.
Where applicable, we will take appropriate steps to ensure that international transfers of personal information are handled in accordance with relevant data protection requirements.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries, maintaining appropriate business records and satisfying legal, accounting or reporting requirements.
Different types of information may therefore be retained for different periods.
When personal information is no longer reasonably required, it may be securely deleted or anonymised.
14. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
15. Your Data Protection Rights
Depending on the circumstances and applicable UK data protection law, you may have rights in relation to your personal information, including the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of certain processing
- Object to certain uses of your information
- Request transfer of certain information where applicable
- Withdraw consent where processing is based on your consent
Some of these rights are subject to legal conditions and exceptions.
To exercise a privacy right or ask a question about your personal information, please contact us at poshluxurysoluade@gmail.com.
You may also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
16. Children’s Privacy
Our services are not specifically directed at children, and we do not knowingly seek to collect personal information from children through this website without an appropriate lawful basis.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
Any updated version will be published on this page with a revised “Last updated” date.
18. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Possh Luxury Concierge LTD
Email: poshluxurysoluade@gmail.com
Telephone/WhatsApp: +44 7783 719829
Instagram: @posshluxury.concierge