Last updated: September 2026
Welcome to Possh Luxury Concierge LTD. These Terms & Conditions apply to your use of our website and to services provided by Possh Luxury Concierge LTD, including personal shopping, luxury sourcing, personal styling, luxury gifting, shopping experiences and other concierge services.
By using our website, submitting an enquiry, making a booking or purchasing a service through us, you agree to these Terms & Conditions.
1. About Us
Possh Luxury Concierge LTD is a London-based luxury concierge and personal shopping company providing services to clients in the United Kingdom and internationally.
Business: Possh Luxury Concierge LTD
Email: poshluxurysoluade@gmail.com
Telephone/WhatsApp: +44 7783 719829
Instagram: @posshluxury.concierge
2. Our Services
Our services may include:
- Personal shopping
- Luxury fashion and product sourcing
- Personal styling
- Luxury gifting and gift curation
- Shopping Day experiences
- Luxury car rental and chauffeur arrangements
- Other concierge services agreed with the client
The availability, price, timescale and specific terms of a service may vary depending on the nature of the request.
3. Luxury Sourcing & Personal Shopping
Clients may submit details of items they would like Possh Luxury Concierge LTD to source, including photographs, product names, sizes, colours, brands or other relevant information.
Submitting a sourcing request does not guarantee that an item will be available. Availability and pricing may change before an order is confirmed.
Where an item is successfully sourced, the client will be provided with relevant information regarding the item, price and payment arrangements before the purchase is completed.
Clients are responsible for checking that the information they provide, including product specifications, sizing, colour and delivery information, is correct.
4. Product Authenticity
Possh Luxury Concierge LTD specialises in sourcing authentic luxury goods through trusted retail and sourcing channels.
Unless expressly stated otherwise, Possh Luxury Concierge LTD is an independent personal shopping and concierge service and is not affiliated with, endorsed by, sponsored by or an authorised representative of any designer brand mentioned or displayed on this website.
All trademarks and brand names remain the property of their respective owners.
5. Prices & Payment
Prices for concierge services, sourced products and experiences will be communicated to the client before payment is requested.
Where prices are displayed on the website or booking system, they are shown in Pounds Sterling (GBP) unless otherwise stated.
A booking or purchase is not considered confirmed until any required payment has been successfully received and confirmation has been provided.
Additional charges may apply where appropriate, including delivery costs, international shipping, customs charges, duties, taxes, specialist sourcing costs or other expenses associated with fulfilling a client’s request. Where reasonably possible, these will be communicated before the client proceeds.
6. Shopping Day Experiences
Shopping Day experiences may include visits to destinations such as Bicester Village or luxury shopping locations in London.
Clients are responsible for arriving at the agreed meeting point and time unless alternative arrangements have been agreed in advance.
The duration, meeting location and other details of the experience will be communicated as part of the booking arrangements.
Purchases made during a Shopping Day experience are separate from the fee charged for the experience unless expressly stated otherwise.
Any travel, food, accommodation or additional personal expenses are also the responsibility of the client unless specifically included in the agreed service.
7. Bookings, Cancellations & Rescheduling
Clients should ensure that the date, time and service selected are correct before completing a booking.
Requests to cancel or reschedule a Shopping Day experience should be made as soon as possible by contacting Possh Luxury Concierge LTD.
Any cancellation, rescheduling or refund entitlement will depend on the nature of the booking, the notice provided, costs already incurred on the client’s behalf and the client’s applicable statutory rights.
Where Possh Luxury Concierge LTD needs to cancel or reschedule an appointment due to circumstances beyond our reasonable control, we will contact the client as soon as reasonably possible to arrange an alternative.
8. Returns & Refunds for Sourced Products
Because personal shopping and luxury sourcing services often involve products obtained specifically at the client’s request, return and refund arrangements may vary according to the product and the return policy of the retailer or supplier from whom the item was sourced.
Clients should contact Possh Luxury Concierge LTD as soon as possible if there is an issue with an item.
Nothing in these Terms & Conditions is intended to exclude or restrict any rights a consumer may have under applicable UK consumer law.
9. Delivery
Possh Luxury Concierge LTD can arrange delivery of sourced products within the UK and internationally where available.
Clients are responsible for providing complete and accurate delivery information.
Estimated delivery times are provided as guidance and may be affected by couriers, customs procedures, international shipping conditions or other circumstances outside our reasonable control.
International clients may be responsible for customs duties, import taxes or other charges imposed by authorities in the destination country.
10. Third-Party Services
Some concierge services may involve arrangements with third-party providers, including chauffeurs, vehicle rental companies, retailers, couriers and other service providers.
Where a third party provides a service directly to the client, that provider may have its own terms, conditions, cancellation policies and requirements.
Possh Luxury Concierge LTD is not responsible for the acts or omissions of independent third-party providers except where liability cannot lawfully be excluded.
11. Client Responsibilities
Clients agree to provide accurate and complete information when making enquiries, bookings or purchases.
Clients must not use our website or services for unlawful, fraudulent or abusive purposes.
Where a service requires additional information from the client, delays in providing that information may affect our ability to fulfil the request within the expected timeframe.
12. Website Information
We aim to keep the information on our website accurate and up to date. However, service descriptions, availability, prices and other information may occasionally change.
Images displayed on the website may be used for illustrative or portfolio purposes. Actual products, packaging, colours or experiences may differ depending on availability and circumstances.
13. Intellectual Property
Unless otherwise stated, the content created for this website, including text, graphics, branding and original imagery owned by Possh Luxury Concierge LTD, may not be copied, reproduced or commercially used without prior permission.
Third-party trademarks, product images and brand names belong to their respective owners.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer law.
To the extent permitted by law, Possh Luxury Concierge LTD will not be responsible for losses caused by circumstances outside our reasonable control, including courier delays, customs delays, third-party service disruption or changes in product availability.
15. Privacy
Personal information submitted through our website, booking system, email, WhatsApp or other communication channels will be handled in accordance with our Privacy Policy and applicable data protection requirements.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The latest version will be published on this website with the date of the most recent update.
17. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in these Terms affects any mandatory rights a consumer may have regarding the jurisdiction in which they are entitled to bring legal proceedings.
18. Contact Us
If you have any questions about these Terms & Conditions or any of our services, please contact:
Possh Luxury Concierge LTD
Email: poshluxurysoluade@gmail.com
Telephone/WhatsApp: +44 7783 719829
Instagram: @posshluxury.concierge